Refund Policy for ClinicIQ and RxScribe Subscription

At DocXus, we strive to provide exceptional service through our ClinicIQ and RxScribe subscription-based online tools. We understand that circumstances may arise where you may need to seek a refund. Please review our refund policy below for a clear understanding of the terms.

1. Subscription Period:

- Our subscriptions are billed on a recurring basis (monthly or annually) depending on your chosen plan.

- Refunds are applicable within the first 30 days of your initial subscription purchase.

2. Eligibility for Refund:

- Refunds are only available for new subscribers and are limited to the first billing cycle.

- To be eligible for a refund, you must contact our support team within 30 days of the initial subscription purchase date.

3. Refund Process:

- To request a refund, please reach out to our support team via email - support@docxus.com within the specified timeframe.

- Provide your subscription details and a brief explanation for the refund request.

4. Refund Approval:

- Refund requests are subject to approval.

- We may ask for additional information to better understand the reason for your refund request.

5. Refund Timeframe:

- Approved refunds will be processed within 7 business days.

- The refunded amount will be credited to the original payment method used for the subscription.

6. Non-Refundable Circumstances:

- Subscriptions that have surpassed the initial 30-day period are not eligible for refunds.

- No refunds will be provided for partial subscription periods that have already been utilized.

7. Cancellation of Subscription:

- You may cancel your subscription at any time, but refunds will only be processed within the first 30 days.

8. Modifications to the Refund Policy:

- DocXus reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.

Contact Us:

If you have any questions or concerns regarding our refund policy, please contact our support team at [support@docxus.com].

Thank you for choosing ClinicIQ and RxScribe. We appreciate your understanding and cooperation regarding our refund policy.