Refund Policy for ClinicIQ and RxScribe Subscription
At DocXus, we strive to provide exceptional service through our ClinicIQ and RxScribe subscription-based online tools. We understand that circumstances may arise where you may need to seek a refund. Please review our refund policy below for a clear understanding of the terms.
1. Subscription Period:
- Our subscriptions are billed on a recurring basis (monthly or annually) depending on your chosen plan.
- Refunds are applicable within the first 30 days of your initial subscription purchase.
2. Eligibility for Refund:
- Refunds are only available for new subscribers and are limited to the first billing cycle.
- To be eligible for a refund, you must contact our support team within 30 days of the initial subscription purchase date.
3. Refund Process:
- To request a refund, please reach out to our support team via email - firstname.lastname@example.org within the specified timeframe.
- Provide your subscription details and a brief explanation for the refund request.
4. Refund Approval:
- Refund requests are subject to approval.
- We may ask for additional information to better understand the reason for your refund request.
5. Refund Timeframe:
- Approved refunds will be processed within 7 business days.
- The refunded amount will be credited to the original payment method used for the subscription.
6. Non-Refundable Circumstances:
- Subscriptions that have surpassed the initial 30-day period are not eligible for refunds.
- No refunds will be provided for partial subscription periods that have already been utilized.
7. Cancellation of Subscription:
- You may cancel your subscription at any time, but refunds will only be processed within the first 30 days.
8. Modifications to the Refund Policy:
- DocXus reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns regarding our refund policy, please contact our support team at [email@example.com].
Thank you for choosing ClinicIQ and RxScribe. We appreciate your understanding and cooperation regarding our refund policy.